Help & FAQs

We send out your new fishy friends every Monday & Tuesday. The cut-off for orders is 10am AEST on dispatch days. Orders made after the cut-off will be sent on the next dispatch day.

Live fish are available for domestic delivery to South Australia, Queensland, New South Wales & Victoria.

We wish we could ship to all of our Australian customers; however, we have to abide by each state's regulations.

We send out our live fish every Monday & Tuesday. You can expect your new fishy friends to arrive within 48 hours. We pack your fish with enough oxygen and warmth to last up to 72 hours, just in case!

Yes, our customers are able to make requests for the sex and colour of live fish when ordering online by adding order notes at checkout.

We try our best to fulfil order requests, especially requests for a specific sex. However, due to stock availability and the difficulty of sexing some species, we cannot guarantee that your request will be fulfilled. Please see our Livestock Policy.

If you require a specific colour, sex or size, we recommend visiting us in store so our team can assist you.

To give your live fish the best chance of success, it is your responsibility to be available to receive the parcel, open it as soon as possible and begin acclimation promptly.

Our 24-hour Live Arrival Guarantee offers tailored resolutions if your fish arrive deceased.

All you need to do is contact us with photos of the deceased fish within 24 hours of your order being delivered. Please view our Live Arrival Guarantee Policy for the specific requirements.

If your fish appear diseased or unwell on arrival, please contact us for advice. This will be dealt with on a case-by-case basis while we continue to develop a fair policy.

Please note that we do not accept responsibility for live fish more than 24 hours after delivery.

Yes, you can! Reach out to our friendly customer service team via email and we can help you with any changes or cancellations.

Yes, they are. We pride ourselves on providing honest and consistent pricing both in store and online.

Unfortunately, customers are unable to order fish online and pick them up in store. We have found that providing this service has created many logistical issues in the past.

Images used for our fish online are for reference only and generally depict fully grown males to show the potential of the species. Size and age can vary.

Yes, you can buy our Bug Buffet fish food & Purefin product line from wherever you are in the world!

We also have plans in the works to make Bug Buffet more accessible to our international customers, including looking at distributing directly within the USA.

View our Shipping Policy for more information about international shipping.

If you would like to return or exchange a product, please contact our customer service team with your order number and a brief description of the issue.

For change-of-mind returns, eligible dry goods can be returned within 14 days of receiving your order, provided they are unused, unopened and in their original packaging.

If your product arrives damaged, faulty or incorrect, please contact us within 7 days. We may ask for photos or a short video so we can assess the issue and organise a replacement, repair or refund where applicable.

Please note that for online dry good orders return shipping is at the customers own cost.

View our Refund & Returns Policy for full details and exclusions.