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Live Stock Policy

Live Livestock & Live Plant Shipping Policy

KeepingFishSimple

By purchasing live fish or live plants from KeepingFishSimple, you agree to the following terms and conditions.

 

 

Live Fish Shipping Policy

Product Availability

While we do our best to maintain accurate stock levels, there may be rare occasions where livestock becomes unavailable after purchase due to the nature of live animals.

If this occurs:

  • You will be notified as soon as possible.

  • A full refund or store credit will be issued for the unavailable item.

 

 

Shipping Method

All live fish orders are shipped using Express Shipping only to ensure the fastest and safest transit time.

Shipping cost:

  • Flat rate $39.95 per livestock order

This rate is non-negotiable and cannot be reduced or combined with standard shipping orders.

 

 

Dispatch Days

To avoid parcels being delayed over the weekend, live fish orders are dispatched on:

Monday and Tuesday only

Orders placed after Tuesday may be shipped the following week depending on order volume, weather conditions, and livestock health.

We reserve the right to delay shipment if conditions are not suitable for safe transport. The wellbeing of our livestock is always our priority.

 

 

Tracking Information

Tracking details will be added to your order once it has been packed and dispatched.

Customers are responsible for monitoring tracking and ensuring the parcel is collected promptly upon delivery.

 

 

Live Arrival Guarantee (24 Hours)

We offer a 24-hour Live Arrival Guarantee starting from the time your order is marked as delivered.

If a fish arrives deceased or dies within this period:

You must contact us within 24 hours of delivery.

Contact us at:
📧 help@keepingfishsimple.com
📞 0412 734 955

You must provide:

  • Clear photos of the deceased fish in the original unopened bag

  • If required, a clear photo of the fish outside the bag for identification

Failure to provide clear photos within the 24-hour timeframe may result in the claim being declined.

 

 

Claim Outcomes

Once reviewed and approved, we may offer:

  • Store credit

  • Replacement of the same fish

  • Another resolution at management discretion

Shipping costs are non-refundable.

 

 

Customer Responsibilities

To ensure the best chance of success when receiving live fish, customers must:

  • Be available to receive the parcel where possible

  • Open the parcel as soon as possible after delivery

  • Begin proper acclimation procedures promptly

Fish should not remain in shipping bags for longer than 12 hours after delivery.

 

 

Claims Will Not Be Approved If

The Live Arrival Guarantee will be void if:

  • Fish remain in shipping bags for more than 12 hours after delivery

  • Water parameters are unsuitable for the species

  • Fish are killed or injured by tank mates

  • Fish jump from the aquarium

  • Fish become trapped in filters or aquarium equipment

  • The aquarium is not properly cycled

  • An excessive number of claims have been made by the customer

 

 

Live Plant Shipping Policy

Shipping Method

All live plants are shipped using Express Shipping only to ensure the best chance of plants arriving in good condition.

 

 

Dispatch Days

Live plants are dispatched on:

Monday, Tuesday, and Wednesday

This helps reduce the chance of plants being delayed in transit over the weekend.

 

 

Plant Condition on Arrival

Due to the nature of live plants and transport conditions, plants may occasionally arrive with:

  • Slight wilting

  • Minor leaf damage

  • Some melting of older leaves

This is normal shipping stress and most plants will recover once placed in an aquarium.

 

 

Plant Arrival Guarantee

We offer a 24-hour arrival guarantee for plants that arrive completely dead or unusable.

Claims must be submitted within 24 hours of delivery and include:

  • Clear photos of the plants in the original packaging

  • Photos showing the condition of the plants upon arrival

If approved, we may offer:

  • Store credit

  • Replacement plants

  • Another resolution at management discretion

Shipping costs are non-refundable.

 

 

Important Information

By purchasing live fish or live plants from KeepingFishSimple, you acknowledge and agree to all policies listed above.

Shipping live livestock carries some level of risk due to factors outside our control. Our policies are designed to ensure fair outcomes while allowing us to continue providing healthy livestock and high-quality plants to our customers.

 

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