ALL SHIPPING IS CALCULATED AT CHECKOUT.
KeepingFishSimple ships products across the globe. Some products are only available in Australia such as Livestock and Aquarium Supplies.
All Shipping Information (not including livestock and aquarium supplies):
All orders will ship between 1-5 Business Days (unless unexpected circumstances occur)
Please allow 2-5 Business Days for arrival (some international orders may require 10-15 days due to customs/local post office delays)
We ship internationally from our warehouses in the EU and the U.S.
We automatically calculate which shipping method will be the fastest to your location and present it to you at checkout.
During the holidays, please allow extra time for delivery.
We are not responsible for delays caused by customs, or unexpected postal delivery delays such as local postal backlogs or strikes.
We are not responsible for customs fees for international customers.
We always try our best to estimate the shipping time and communicate with complete transparency with our customers, but sometimes unforeseen problems occur.
Aquarium Supplies Shipping Information:
Shipping usually takes anywhere from around 2-5 business days.
ALL Shipping is provided through Australia Post Parcel Shipping.
How do I know if my package has been shipped and is on the way?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution centre, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution centre. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.
Please allow 24-48 hours from the time you place your order for it's status to update.