ALL SHIPPING IS SENT EXPRESS ON MONDAYS & TUESDAYS.
If your order containslive fish and/or live plantscurrently we only ship to the following states:
ACT & New South Wales
OUR LIVESTOCK GUARANTEE
We offer a 100% live delivery guarantee on all fish and plants. If you receive any fish or plants dead on arrival, please take a photograph with the DOA still in the shipping bag*.
Please e-mail your photograph and details of your claim within 24 hours of your stock arriving to firstname.lastname@example.org so that we can process your claim and arrange an online credit for you to use towards your next order.
*Claims MUST be accompanied with accurate photos of the dead fish in the original bag(s), and if necessary for better clarity, a photograph of all dead fish laid out of the bags. Packaging/Delivery costs and Freight costs are Non-Refundable and cannot be claimed.
Our live fish guarantee is void if:
No-one is present to receive the consignment at time of delivery and the consignment is left unattended at the destination.
The fish are not held at the delivery address and/or are on-sold or transferred to another person.