ALL SHIPPING IS SENT EXPRESS ON MONDAYS & TUESDAYS.
Please be aware that marble strains of bettas (i.e. Koi, Grizzle, Fancy, etc.) can change pattern and colour over time. We cannot guarantee that patterns will remain the same throughout its lifetime.
If your order containslive fish and/or live plantscurrently we only ship to the following states:
ACT & New South Wales
OUR LIVESTOCK GUARANTEE
We offer a 100% live delivery guarantee on all fish and plants. If you receive any fish or plants dead on arrival, please take a photograph with the DOA still in the shipping bag*.
Please e-mail your photograph and details of your claim within 24 hours of your stock arriving to firstname.lastname@example.org so that we can process your claim and arrange an online credit for you to use towards your next order.
*Claims MUST be accompanied with accurate photos of the dead fish in the original bag(s), and if necessary for better clarity, a photograph of all dead fish laid out of the bags. Packaging/Delivery costs and Freight costs are Non-Refundable and cannot be claimed.
Our live fish guarantee is void if:
No-one is present to receive the consignment at time of delivery and the consignment is left unattended at the destination.
The fish are not held at the delivery address and/or are on-sold or transferred to another person.